The promoter of Polhill Plus whose registered company number is Polhill Garden Centre Ltd. and registered office is London Road (A224), Badgers Mount, Sevenoaks, Kent, TN14 7AD.

By joining the Polhill Plus loyalty program, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty program, provide you with benefits, personalising your offers and to keep you updated with our latest news.

These terms and conditions replace all previous versions and are correct as of March 2026. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Polhill Garden Centre Ltd. reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Members are only entitled to participate in one loyalty account each.

Polhill Garden Centre Ltd. reserves the right to refuse, merge or close additional accounts at any time.

Loyalty accounts, coupons, points and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued. All vouchers issued are non-transferable

If the loyalty program reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions.

If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.

Polhill Garden Centre Ltd. uses your shopping buying behaviour to help us better understand you as a customer and provide you with personalised offers and services. Polhill Garden Centre Ltd. uses basic data about your general shopping habits (and those of similar households) to group customers into different segments which allows us to personalise our offers and services for you including in our marketing communications.

Your purchase history will be used to look up receipts on your request and to send relevant information and reward vouchers.

Polhill Garden Centre Ltd. finds potential customers who "look like" existing customers on platforms such as Facebook and Google for advertising purposes ('platform'). To do this, Polhill Garden Centre Ltd. uses information about your general shopping habits to create groups of customers that may be interested in our products and services. If you're within one of these groups for a given campaign, Polhill Garden Centre Ltd. may share some basic data about you (and the other customers in the group) with the platform. This helps the platform to find and show adverts to other users of its platform who have similar interests to you. You can stop Polhill Garden Centre Ltd. use of your data in this way by opting out of this marketing by unsubscribing from our marketing emails. You can also opt out of being included in a platform's lookalike audiences directly via them.

There are organisations that Polhill Garden Centre Ltd. work with to deliver and improve the services we offer to you. For example: technology and data services (such as analysing data, processing data and managing marketing communication campaigns). Polhill Garden Centre Ltd. only shares personal data that enable our service providers to provide their services, and they only use it for purposes agreed with us.

Loyalty account inactivity does not automatically withdraw a member’s marketing consent. Marketing preferences can be managed at any time via unsubscribe links in marketing communications or through account settings.

If a loyalty account has not been used for a consecutive period of 18 months, Polhill Garden Centre Ltd. reserves the right to close the account. In such circumstances, any points and vouchers will be removed. Personal data associated with a closed account will be retained, deleted or anonymised in accordance with our Privacy Policy and applicable data protection legislation.

Your name, full postal address, email address, date of birth must be provided for a card to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. Polhill Garden Centre Ltd. reserves the right to refuse an application at its sole discretion.

Members will need a valid email address to register your card/ sign up to our app. If you do not register your card /app you will not become a member or be able to collect your points nor will you be eligible for other offers and promotions available to members.

Polhill Garden Centre Ltd. will use your email address to administer the loyalty program, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app.

For enhanced security and ease, the Polhill Plus mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.

By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.

Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.

Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.

Polhill Garden Centre Ltd. shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.

Rewards and points are only offered as a result of purchasing products within Polhill Garden Centre Ltd.

Points will not be awarded for non-qualifying products, including gift cards, fuel, retail partners and concessions.

Members can collect 2.5 points for every £1 spent in a single transaction (after discounts and exclusions). Points are converted into vouchers and issued with a qualifying statement with expiry date and other terms and conditions displayed on the member’s voucher.

Each point is worth 1p in reward vouchers. Points have no value until converted into vouchers and must be used in full in one transaction with any remaining balance being voided.

Customers must spend a minimum of £40.00 in the qualifying period to receive a voucher in March, July and October. If your total spend is below this threshold, the issuance of any voucher will be at the discretion of Polhill Garden Centre Ltd., and any remaining balance will be considered void.

Polhill Garden Centre Ltd. is entitled to remove points from a member’s account at any time, if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

Polhill Garden Centre Ltd. reserves the right to alter the terms of the points system at any time and is under no obligation to award points for any reason outside of qualifying transactions.

If you forget to scan your Polhill Plus App or card, please ask the cashier to validate your receipt. You will need to provide the validated receipt within 30 days of the transaction to be able to collect your points.

Polhill Garden Centre Ltd. reserves the right to withdraw points promotions/offers without notice.

Polhill Garden Centre Ltd. will remove points from registered accounts that haven't been used for 18 months or have been closed.

Members who provide their date of birth at point of application or by updating their details within their App may be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.

Polhill Garden Centre Ltd. reserve the right to change or withdraw the birthday treat at any time.

Members will be provided with a hot drinks' loyalty card in their App which will issue a voucher for a free hot drink after the member purchases 9 hot drinks at full price. The member must scan their App card for each of the 9 hot drinks purchased to qualify for this offer. The expiry date and other terms and conditions will be displayed on the member’s voucher.

Polhill Garden Centre Ltd. reserve the right to change or withdraw the hot drink loyalty card at any time.

To enter a prize draw, members are required to make any purchase from Polhill Garden Centre Ltd. and to scan their App card during the transaction.

Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.

Polhill Garden Centre Ltd. will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.

Polhill Garden Centre Ltd. cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.

The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.

Polhill Garden Centre Ltd. reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Polhill Garden Centre Ltd. are final and no correspondence will be entered into.

To enter, members are required to make any purchase from Polhill Garden Centre Ltd. and to scan their App card during the transaction.

Winners will be selected via a randomised computer process within Polhill Garden Centre Ltd. till system and will be issued a coupon into their on the day.

The prize coupon can be used by the winner on any future transactions within the valid period from the date of issue. The value of the prize coupon must be spent in full on a transaction and no part payment accepted whereby any funds not used will be lost. All other terms and conditions will be clearly presented on the coupon, along with an expiry date, within the member app.

The prize is a non-transferable discount coupon and cannot be exchanged for any cash alternatives in whole or in part.

Polhill Garden Centre Ltd. reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Polhill Garden Centre Ltd. are final and no correspondence will be entered into.

Polhill Garden Centre Ltd. would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost.

Steps to delete your App account:

Step 1 – Log into your App
Step 2 – Press the Account icon at the bottom of your App
Step 3 – Select the tab called ‘Details’
Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’
Step 5 – Enter your App password and press ‘DELETE’
Step 6 – Your customer record is permanently deleted immediately.